Privacy Policy · TVLDays

1. Who we are.

TVLDays, Inc. (“TVLDays”, “we”, “us”) is a Delaware corporation based in Nashville, Tennessee. We make TVLDays, an entertainment travel platform used by travel agencies, independent agents and hotels.

This policy explains what personal data we handle when you visit tvldays.com, use the TVLDays platform, receive something from it (such as a hotel rider link), or contact us.

2. Two roles.

Data our customers put into TVLDays. Agencies use TVLDays to manage tours and travel, which includes details about the people traveling. For that data, the agency is in charge of it (the “controller”) and TVLDays processes it on the agency’s behalf, under our customer terms and, where needed, a data processing agreement. If you are a traveler and want to access or change your details, contact the agency that booked your travel; we will help them respond.

Data about our own users and visitors. For account details, billing, website visits and messages to us, TVLDays is the controller and this policy applies directly.

3. What we collect.

Account details: Name, work email, role, agency or property, and sign-in information, including details from your single sign-on provider if you use one.
Customer content: What agencies and hotels enter or upload: tours, dates, bookings, rooming lists, riders, quotes, rates, notes and documents. This often includes traveler details such as names, contact details, flight records, room preferences and any other information the agency chooses to store.
Billing details: Billing contact, plan, seats and invoices. Card payments are handled by our payment processor; we never see or store full card numbers.
Usage and device data: Log data such as IP address, browser, pages and features used, and timestamps, used to run, secure and improve the service.
Advertising data: When hotels advertise on TVLDays, we record ad impressions, clicks and resulting rate requests to report results. Advertisers see totals, not who viewed their ads.
Messages and forms: What you send when you join our list, book a walkthrough or email us.

We do not ask for, and ask customers not to store in TVLDays, payment card numbers or government ID numbers in free-text fields.

4. How we use it.

To provide TVLDays: running tours, tracking flights, sending requests and riders to hotels, and the other features you use.
To keep it secure, prevent misuse and fix problems.
To bill for subscriptions and advertising.
To send service messages, such as security alerts, receipts and important changes.
To send product news and our dispatches, if you’ve asked for them. You can unsubscribe in one click.
To understand, in aggregate, how TVLDays is used so we can improve it.

We do not sell personal data, and we do not use customer content to train AI models.

5. Who we share it with.

Inside a booking. When an agency sends a request, rider or rooming list to a hotel through TVLDays, that information is shared with the hotel. That is the point of the platform, and the agency decides what to send.
Service providers. Companies that host and run TVLDays for us, such as cloud hosting, email delivery, payment processing, mapping, flight status and AI model providers, under contracts that limit their use of the data to providing their service. Our current list is available on request.
Legal reasons. If required by law, or to protect the rights, safety and security of our users or the public.
Business changes. If TVLDays is involved in a merger or acquisition, under this policy’s protections.

6. AI features.

Stagehand and other AI features send the content you give them to our AI model providers to produce a result. Those providers may not use it to train their models. Customer content is never used to train AI models without explicit, opt-in consent at the workspace level.

7. Cookies.

The platform uses essential cookies and similar storage to keep you signed in and secure. tvldays.com does not use advertising or cross-site tracking cookies. If that changes, we’ll update this section before it does.

8. How long we keep it.

Customer content: for as long as the agency or hotel keeps its workspace. After a workspace is closed, it is deleted within 90 days, except where we must keep records by law.
Account and billing records: for as long as the account is open, then as long as needed for tax and accounting.
Logs: rotated out on a short, fixed schedule.
List sign-ups and messages: until you unsubscribe or ask us to delete them.

9. Your rights.

Wherever you are, you can ask us to show you the personal data we hold about you, correct it, delete it, export it, or stop sending you marketing. Email privacy@tvldays.com and we’ll respond within 30 days. If you’re in the EU, UK, California or another place with specific data-rights laws, you also have the rights those laws give you. For traveler data an agency stores in TVLDays, we’ll pass your request to that agency and help it respond.

10. Where data lives.

TVLDays is run from the United States, and data may be processed in the United States and other countries where our service providers operate. Where the law requires, we use appropriate safeguards for international transfers.

11. Security.

TVLDays is SOC 2 audited, encrypts data in transit and at rest, and isolates each agency’s data. See our security page.

12. Children.

TVLDays is built for working professionals and is not directed to anyone under 16. We don’t knowingly collect their data from them, and we delete it if we learn we have.

13. Changes.

We update this policy as TVLDays changes. If we make a material change, we’ll notify account owners by email before it takes effect.

14. Contact.

privacy@tvldays.com · TVLDays, Inc., Nashville, Tennessee.

What we keep, and how to take it back.